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Simplify Your Business Game

Make Your Customers Love You – Denis Fourie’s Secret Sauce - Episode 115

October 24, 20242 min read

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''Celebrate the win of every single task.’’

We’ve got Denis Fourie back for round two! Let me tell you - this guy is a powerhouse when it comes to making business feel less like a struggle and more like a win. This time, he’s dropping serious knowledge on how to tackle your big, intimidating goals without losing your mind. Spoiler: it’s all about breaking things down into tiny steps and actually celebrating each win along the way.

Denis digs into something that’s a game-changer—knowing your customer inside out. We’re talking about creating the kind of experience where they’re not just buying from you; they feel like they know you.

Are you taking notes? Good!

Denis spills all the ways he goes above and beyond for clients—from custom packaging to handwritten notes, and it’s these little details that keep people coming back and spreading the word.

So, if you’re tired of just “getting by” and want to create a business that truly connects with people, tune in to this episode. Denis is giving us the playbook to elevate your customer experience, build real trust, and keep those sales flowing. Make sure to listen in—this is pure gold.

Key Topics Discussed:

  • Why goal-setting in business means breaking down big goals into achievable steps

  • Using visual task tracking to celebrate small wins and keep motivated

  • How Denis leverages personal connections to create powerful customer experiences

  • The importance of knowing your customer’s journey from start to finish

  • Why handwritten notes, personalized packaging, and thoughtful details can transform the customer experience

  • Building a memorable brand by genuinely connecting with your clients and meeting their needs

Episode resources:

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The Professional Rule BreakerKathy WalterhouseDenis FourieMarketingCustomer Experience
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